Coronavirus (COVID-19): Driver Partners - You matter to us.
Updated: 18 November 2020
We are introducing additional safeguarding measures to protect you against the spread of COVID-19. Please follow the UK Government guidance for taxis and PHVs.
Travel restrictions in England
National restrictions apply in England. These have replaced local COVID alert levels.
The public must avoid travelling within the UK and internationally, and stay at home, unless they are travelling for work, education or for other legally permitted reasons.
The UK Government Guidance states transport operators providing services through or within these areas should continue operating services as normal for those who have a legally permitted reason to travel.
From Wednesday 23 September 2020, it is compulsory to wear a face-covering in private hire vehicles and taxis. Face coverings are available to all Driver Partners operating with A2B Radio Cars. Contact your Driver Liaison Team to request your face coverings, and they will arrange for you to collect a pack, free of charge, every week on an ongoing basis. For more information, click here.
Passengers and driver-partners must put on a face covering when traveling in private hire vehicles and taxis unless they’re exempt. Please be respectful, not everyone can wear a face covering. Visit the guidance for When you do not need to wear a face covering.
In these instances, passengers are encouraged to Download a face-covering exemption card.
In-vehicle face-covering notices
It is also recommended that drivers place a prominent sign in your vehicle advising passengers of the requirement to wear a face-covering.
A small poster is available for you to print off and display in your vehicle. Download here.
There’s only so much social-distancing you can do in a vehicle. Ask all passengers to sit in the rear seats of the vehicle. Preferably on the left if they are traveling alone.
We are also test-driving in-vehicle protective screens which are a temporary and removable fixture placed behind the front seats of a vehicle. Further information will be made available soon.
We have identified specialist, regional vehicle cleaning stations. Contact your Driver Liaison Team to find your local cleaning station.
Encourage passengers to increase air-flow by opening windows, where appropriate, to ensure vehicles are well ventilated.
To minimise the handling of cash we have contactless payment options available for all journeys using AirPay or our mobile app.
Keeping our towns and cities moving safely and efficiently is not a one-way street.
Passengers also need to play their part to help protect Driver Partners by:
- Avoiding contact.
- Wearing a cloth face-covering.
- Using adequate ventilation.
- Sitting in the back seat.
- Washing their hands.